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Shipping and Returns

ONNA BCN S.L, uses the following types of transport. ONNA BCN S.L. reserves the right to add, modify and/or cancel the services of
any of its transports.

Spain (Peninsula)

  • TOURLINE Home delivery. (24-72 hours)
  • UPS (Europe)
  • Shipping home delivery.
  • Transaher Shipping home delivery. (Canary Islands and Balearic Islands)
  • Transaher
  • Correos Collection at the post office. Orders with a maximum weight of 2Kg. Shipping time 24-72h working days, since the order is sent from
    our warehouse.

Rest of the world

  • Certified post. Delivery to your home in 5-20 working days. Signature required to receive the package. Prices in Euros according to the weight of the order.

IMPORTANT: Products shipped outside the European Union may be subject to customs charges on arrival of the shipment at destination.

Customs charges are not included in the price.

These costs do not go to ONNA BCN S.L. and are not our responsibility so we can not take charge or know exactly the amount payable upon receipt of an order. Please consult your post office before ordering, indicating the amount in euros of the order you wish to place, so that they can inform you.

VERY IMPORTANT: PLEASE INDICATE YOUR DELIVERY ADDRESS CORRECTLY WHEN PLACING YOUR ORDER, ANY CHANGE OF ADDRESS AFTER THE ORDER GOES TO "ORDER CONFIRMATION" STATUS; WILL INCUR AN EXTRA CHARGE OF 3 EUROS IN ADDITION TO A 3 DAY DELAY IN THE DELIVERY OF YOUR ORDER.

Returns Information:

- Our products come with the following guarantees:
- Guarantee of origin. If at the time of receiving your product it is found to be defective, it will be replaced, completely free of charge, for a new product, provided that the product has not been used. By decision of ONNA BCN S.L. and for certain discounted products, a refund will be made instead of an exchange, after checking its condition. In case of exchange it will be necessary to return all the original material and that the merchandise has not been tampered with or altered, that it is in perfect condition and with all its protective plastic or original packaging, otherwise the value to be returned may be reduced. Please contact us (info@onnatherapy.com) as soon as possible in order to process the exchange.

- Pack the product in its original packaging.

- Pack the product as far as possible as you received it, so that it will not be damaged in transit. Do not use adhesive tape or write directly on the original packaging of the product. It is essential that you enclose a copy of the invoice or receipt of purchase in it. We will send the transport agency to collect the package and, once we have checked the product and verified the defect, we will send a new product to the customer as soon as possible. Otherwise (i.e. if the product does not present any anomaly), the customer will receive the same product again.

- You can request the return of the product to us.

- You can request your return from the e mail info@onnatherapy.com, from our website, through our online form.
- Important: We will not accept any product that has suffered a damage, in the packaging or in the product itself, we recommend not to remove the protective plastic if any until you check the perfect condition of your product.

- We recommend not to remove the protective plastic if any until you check the perfect condition of your product.

- We will not accept any product that has suffered a damage, in the packaging or in the product itself, we recommend not to remove the protective plastic if any.

Manufacturer's warranty. All our products enjoy a 12 months limited manufacturer's warranty, once you have used any of our products. In the event of a faulty product, we will replace, reduce the price or terminate the contract, free of charge to the
user.

We will respond to your request for a replacement, price reduction or termination of the contract, free of charge.

We shall be liable for any non-conformity that becomes apparent within 12 months of delivery. We must be informed of the non-conformity within 14 days of becoming aware of it.

We must be informed of the non-conformity within 14 days of becoming aware of it.

Before sending us your item you must contact us so that we have proof of delivery and authorise its return.
Pack the product in a closed and perfectly conditioned package so that it is not damaged during transport. Include a brief description of what is wrong with the product, as well as a copy of the invoice or purchase receipt.

Important: Any manipulation by unauthorised personnel will invalidate the warranty. Always contact ONNA BCN S.L.
Incorrect product. If the product delivered does not match the one requested in the order, you must inform us immediately.

If the product delivered does not match the one requested in the order, you must inform us immediately.

Contact us through the contact section of our website and we will process your incident as soon as possible to info@onnatherapy.com